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Return Policy

Handicraft Characteristics

These products are handmade. Please note:

▸ CraftsmanshipDifferences: The actual finished product may differ reasonably from the websiteimages. This is a natural characteristic of handmade products.

Product Acceptance Standards

▸ ColorDifference: The product color may slightly differ from the actual item due todifferences in monitor display. The actual color received shall prevail.

▸ Size Tolerance:Due to manual measurement, there may be a reasonable error range of 1-2 cm.

Return and Exchange Policy

▸ All items arenon-refundable/non-exchangeable once sold (except in cases of out-of-stocksituations).

▸ Out-of-StockHandling: If the item you ordered is out of stock, we will arrange an exchangeplan with you via email/WhatsApp.

▸ For returns,please contact customer service within 7 days of receiving the goods andprovide your "Name", "Order Number", "ContactNumber", "Returned Item Name", "Reason for Return" andphotos. Customer service will assist you with the return or exchange uponreceipt.

Special Reminder

Please ensure you accept the naturaldifferences in characteristics of handmade products before purchasing. Wecannot accept returns or exchanges for the following reasons:

▸ Reasonable coloror size variations

▸ Minorimperfections resulting from handcrafting

Policy Revision Rights

We reserve the right to modify this policyat any time without prior notice. In case of any dispute, "issoQ"will have the final say.

For inquiries, please contact us via:

📧 Email:issoqhk@gmail.com

📱WhatsApp: +852 6915 7136

(Service Hours: Monday to Friday 10:30 AM -6:00 PM)